Support Center
Anytime Support from our team
We're constantly improving our trading platform, trying to make it the best on the market.
Trading Related Questions
Here are some of the most common questions we get asked about trading. If you have any other questions, please contact us.
Opening an account with CedarFX is simple and straightforward. Visit our website and click on the "Open Account" button. Fill out the required information, including personal details and financial information. Once your account is successfully created, you can start trading immediately.
To deposit funds into your account, simply log in to your dashboard and click on the "Deposit" button. You can choose to deposit funds using FIAT or cryptocurrencies. We recommend using cryptocurrencies as they are faster, more secure, and do not involve high taxes. If you encounter any issues with the deposit process, please do not hesitate to contact us for assistance.
You can withdraw funds from your account by clicking on the "Withdraw" button on your dashboard. Then select the amount you wish to withdraw and the payment method. We support Crypto Currencies and FIAT withdrawals. Please note that we do not accept third-party payments. All withdrawals must be made to an account in your name. If you have any questions about withdrawals, please contact our support team.
After signing up, check your email for a verification link. Click on the link to verify your account. If you do not receive the email, please check your spam folder. If you still do not see the email, please contact our support team.
For users who invest using an "Individual" account, it takes 24 hours to get your trade approved and takes 3-5 business days to get your funds traded. For users who invest using a "Account Management Service", the duration of the trade will be determined by the account manager.
No, as soon as you have funds available in your account, you can withdraw them at any time. There is no minimum withdrawal amount.
We have a broad range of plans to choose from. You can choose any plan that suits your needs. If you are not sure which plan to choose, please contact our support team.